Fully secure payment

You can choose between three payment methods for your order:

CB et Mastercard

- card: the security of transactions is guaranteed by E-Transactions, the online payment solution of Crédit Agricole. Visa, Mastercard and American Express cards are accepted;

Virement bancaire

- bank transfer (takes longer to process): click on our bank details when choosing your payment method;

PayPal

- PayPal: PayPal is a secure payment method. It allows you to make payments online without entering your card number.

Exchanges or refunds

You have 30 calendar days from receipt or collection of the package to return it to us for an exchange or refund.

How do I return an item?

All orders are delivered with instructions for returns, included in the package with the delivery note.

Here’s what you need to do:

FOR PACKAGES FROM FRANCE & BELGIUM

- FREE RETURNS WITH COLISSIMO WITH A PREPAID LABEL (France & Belgium only)
Send your request for a prepaid label by email to retour@lingerielechat.com , including your order reference and date. You will then receive an email, within 48 working hours, with the COLISSIMO prepaid label to print, and instructions on how to use it. (Remember to check your junk mail) Package your items carefully and include the completed return slip or the one generated from your customer account.

Important: Remember to keep proof of postage of your package until your return is accepted. It will be required in the event of a dispute.

- RETUTN AT YOUR EXPENSE
If you do not request a prepaid label, you will be responsible for the return costs. Shipping costs will not be refunded.

Here is the address to send your return package:
Lingerie Le Chat, Le Textile Indémaillable  -  3 rue de la caille  -  BP 119  -  71170 CHAUFFAILLES

FOR PACKAGES FROM ANOTHER COUNTRY

- RETURN AT YOUR EXPENSE
Package your items carefully and include the completed return slip or the one generated from your customer account

Here is the address to send your return package:
Lingerie Le Chat, Le Textile Indémaillable  -  3 rue de la caille  -  BP 119  -  71170 CHAUFFAILLES  -  FRANCE

Please contact Customer Services by email (boutique@lingerielechat.com) or phone (03.85.26.49.80) for more information on the process.

Items returned must be complete and in new condition: unworn and unwashed, with tags and in their original packaging.

Items will be checked on receipt. If a product does not meet the aforementioned conditions, it will not be refunded or exchanged.


secure payment

All your transactions are fully secure.

free delivery

No minimum spend with COLISSIMO*

free returns

30 days to change your mind exchange or refund

need help ?

Open Monday to Friday

on 03.85.26.49.80 ou by email