OUR E-SHOP DURING THE HOLIDAYS



1. CUSTOMER SERVICE :

We answer your questions, from our head office but also in teleworking. Our team can be reached by e-mail at boutique@lingerielechat.com and retour@lingerielechat.com.



2. THE ORDERS :

Rest assured that all precautions are taken.

Your order is prepared with the utmost care, in compliance with safety rules and health measures, for our team as well as for you.


3. DELIVERY :

Your orders are dispatched everyday.

The preparation time of your order remains unchanged (within 24 working hours) but delivery time is a little bit longer during this period



4. THE RETURNS :

Our usual delivery time is 30 days from receipt.


5. EXCHANGES AND REFUNDS :

It will take 1 to 2 weeks to process your return and therefore to send your new item or your refund.







secure payment

All your transactions are fully secure.

free delivery

No minimum spend with COLISSIMO*

free returns

30 days to change your mind exchange or refund

need help ?

Open Monday to Friday

on 03.85.26.49.80 ou by email