OUR E-SHOP REMAINS OPEN!  



1. CUSTOMER SERVICE :

We answer your questions, from our head office but also in teleworking. Our team can be reached by telephone from Monday to Friday between 9am and 5pm on +33 (0)3.85.26.49.80.

You can also reach us by e-mail at boutique@lingerielechat.com and retour@lingerielechat.com.



2. THE ORDERS :

Rest assured that all precautions are taken.

Your order is prepared with the utmost care, in compliance with safety rules and health measures, for our team as well as for you.


3. DELIVERY :

Your orders are dispatched everyday.

The preparation time of your order remains unchanged: dispatch within 24 working hours



4. THE RETURNS :

Our usual delivery time of 30 days from receipt is extended for your peace of mind.

It is entirely possible to wait until the end of the confinement to send your return.


5. EXCHANGES AND REFUNDS :

It will take 1 to 2 weeks to process your return and therefore to send your new item or your refund.







secure payment

All your transactions are fully secure.

free delivery

No minimum spend with COLISSIMO*

free returns

30 days to change your mind exchange or refund

need help ?

Open Monday to Friday

on 03.85.26.49.80 ou by email