Le Chat customer services

Quality is a core value at LE CHAT: the quality of our products as well as the quality of our customer service.

LE CHAT CUSTOMER SERVICES

Our teams are at your service:
BY TELEPHONE: +33(0)3.85.26.49.80 (cost of a local call in mainland France)

From 8.30am to 5pm Monday to Thursday and from 8.30am to 4pm on Friday.
BY E-MAIL: [email protected]

We will endeavor to respond as quickly as possible.

Size Guide

We're sure you'll find your size at LE CHAT. Please take a close look at our sizing chart.
Don't hesitate to contact us if you have any questions!

Care guide

In the description of each item you will find the corresponding care symbols.
Please contact us if you have any questions!

Cookie name	Provider	Purpose	Expiry
cookiesplus	https://www.lingerielechat.com	Stores your cookie preferences.	1 year
PHP_SESSID	https://www.lingerielechat.com	This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.	Session
PrestaShop-#	https://www.lingerielechat.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
r/collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
ssupp.chatid	Smartsupp	Conversation ID from live chat service provided by Smartsupp	Session
ssupp.group	Smartsupp	Last group of visitor from live chat service provided by Smartsupp.	Session
ssupp.vid	Smartsupp	Necessary for the functionality of the website's chat-box function.	6 months
ssupp.visits	Smartsupp	Number of previous visits, necessary to track for automatic messages from live chat service provided by Smartsupp.	6 months
TawkConnectionTime	https://www.lingerielechat.com	Allows the website to recognise the visitor, in order to optimize the chat-box functionality.	Session
yt-player-headers-readable	youtube.com	Used to determine the optimal video quality based on the visitor's device and network settings.	Persistent
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_gat_gtag_UA_*	Google	Used to throttle request rate.	1 minute
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years
_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Cookie name	Provider	Purpose	Expiry
fr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
NID	Google	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months
tr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Session
_fbp	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months

LE CHAT CUSTOMER SERVICES

Size Guide

Care guide

Our cookies are like a good pair of pyjamas: soft, reassuring and tailored to your needs.