Terms and Conditions of Sale

 ARTICLE 1 - SCOPE OF APPLICATION

 All sales made electronically by the company LE TEXTILE INDEMAILLABLE on the websitewww.boutique.lingerielechat.com are subject to these terms and conditions of sale.
They can be printed by following the instructions in the customer’s Internet browser. The buyer states that he/she read and accepted these terms and conditions of sale before confirming his/her order.

  For further information, the customer can contact Customer Services on 03.85.26.49.80 or by email: boutique@lingerielechat.com

The website www.boutique.lingerielechat.comis for consumers only. The purchase of products by professionals for resale is prohibited.

 

ARTICLE 2 - IDENTIFICATION OF THE SELLER

The company LE TEXTILE INDÉMAILLABLE S.A.S

Adress : LE TEXTILE INDEMAILLABLE - BP119, 71170 Chauffailles FRANCE
Share capital: : 1.000.000 €
Identification no : RCS MACON B 795 520 246
VAT : FR07795520246
Telephone : +33(0)3.85.26.49.80
E-mail : boutique@lingerielechat.com

ARTICLE 3 - CONSUMER INFORMATION

The buyer is informed of the key features and availability of the goods sold, the burden of proof being on the seller in case of a dispute, pursuant to Articles L. 111-1 and L. 113-3 of the French Consumer Code.

Photographs of the items are not contractual. They do not bind LE TEXTILE INDEMAILLABLE to the buyer.

Products sold on the website www.boutique.lingerielechat.com are available while stocks last. The buyer will be informed by email as soon as possible of any unavailability of one or more of the products ordered. He/she can then continue with the rest of the order or cancel it in its entirety. In case of unavailability, LE TEXTILE INDEMAILLABLE agrees to refund the amount concerned within a maximum of 14 days, using the same payment method used by the buyer for the original transaction.

 

ARTICLE 4 - PRICES AND TERMS OF VALIDITY

 

The prices of the products sold on the website www.boutique.lingerielechat.com are displayed in euros including all taxes, but excluding any contribution to shipping and handling costs.

The price paid by the buyer is made up of the price including all taxes plus any shipping and handling costs.

The price refers to the item and the reference number. LE TEXTILE INDEMAILLABLE reserves the right to change prices at any time and without notice. Special offers affecting the price of products and promotions are valid for as long as they are accessible on the website. They are removed when the website is updated. Products are therefore invoiced on the basis of the prices in force at the time of confirmation of the order.

Communication costs, including those related to use of the Internet and telephone, are borne by the buyer.

 

 ARTICLE 5 - DETAILS OF THE CONCLUSION OF THE SALES CONTRACT

 The steps for placing an order are as follows:

1-      Access the website www.boutique.lingerielechat.com

2-      Create a customer account

3-      Choose your items (style, colour, size, etc.)

4-      Add to basket

5-      Confirm the information on the order form and the price

6-      Choose your delivery method

7-      Accept the Terms and Conditions of Sale

8-      Enter delivery instructions

9-      Pay the total price

10-   Receive an order confirmation email

11-   Receive an order preparation email

12-   Receive an order shipping confirmation email

13-   Receive your order

 

If the consumer chooses to pay by bank transfer, LE TEXTILE INDEMAILLABLE will start preparing the order on receipt in its account of the full amount of the order. Items are reserved for a maximum of 10 days.


The customer must comply with these contractual conditions when opening an account, providing his/her personal data and confirming the order.

LE TEXTILE INDEMAILLABLE reserves the right to refuse any orders deemed unreasonable.

 

 

ARTICLE 6 - CUSTOMER SERVICE

Consumers can contact Customer Services with any queries relating to the application of these Terms and Conditions of Sale, or concerning the products sold on the website. www.boutique.lingerielechat.com

You can contact Customer Servicess :

-          By phone on 03.85.26.49.80 (price of a local call in mainland France)

From 8.30am-12pm and 2pm-5pm Monday to Thursday (4pm on Friday)

-          By email: boutique@lingerielechat.com

 

ARTICLE 7 - SECURITY OF PAYMENT

Orders can be paid for by:

-          card (Visa, Mastercard, American Express);

-          Paypal,

-          or bank transfer.

 

Pursuant to Article L 132-2 of the French Monetary and Financial Code, commitment to pay by card is irrevocable. By providing his/her bank account number and the aforementioned information, the buyer authorises the company LE TEXTILE INDEMAILLABLE to debit his/her credit card for the total amount of the order including all taxes and shipping costs.

The website is protected by a security system. The secure payment solution used is that of the bank CREDIT AGRICOLE CENTRE-EST. Information relating to your order is subject to automated data processing, the data controller of which is CREDIT AGRICOLE E-TRANSACTION. The purpose of this automated data processing is to define a transaction analysis level and combat card fraud.

If payment is not made because of fraudulent card use, the contact details linked to the unpaid order will be recorded in a payment incident file created by CREDIT AGRICOLE CENTRE-EST. False declarations or anomalies may also be processed in a specific manner.

 

ARTICLE 8 - SHIPPING AND DELIVERY

Orders placed and paid for before 12pm on a working day are prepared and shipped on the same day, and orders placed and paid for after 12pm, on the next working day.

This time frame may vary during busy periods (sales, Christmas and New Year, etc.) or in case of force majeure. Consumers are advised by email on the day their order is shipped.

In any case, delivery time may not exceed 30 days.

The delivery address is chosen freely by the buyer. Items can be delivered to a third party chosen by the buyer.

 

Delivery is carried out by SO COLISSIMO, both in France and abroad.

Shipping costs depend on the delivery address:

-          Mainland France and Belgium: free delivery with no minimum spend

-          European Union, Switzerland: €16, free on orders over €150 including all taxes

-          Europe outside the European Union, the Maghreb: €21, free on orders over €150 including all taxes

-          United States, Canada, Africa, the Middle East: € 35, free on orders over €150 including all taxes

-          Rest of the world: €43, free on orders over €150 including all taxes

 

Delivery will be deemed to have taken place once the product has been provided to the buyer by the carrier. Customers can check the status of their order by logging in to their customer account on the website lingerielechat.com en se connectant au compte client.

The company LE TEXTILE INDEMAILLABLE is released from its delivery obligation in case of force majeure.

 

ARTICLE 9 – PRODUCT COMPLIANCE

The buyer must ensure that the items delivered match his/her order.

If the nature or quality of the items delivered does not match the specifications given on the delivery note, the buyer must inform Customer Services of this by email or phone, and return the items in accordance with the terms and conditions provided for in ARTICLE 11.

In case of non-compliance or hidden defect of the items, the legal safeguards provided for in Articles L.211-4 et seq. of the French Consumer Code, and Articles 1641 et seq. of the French Civil Code, apply.

 

ARTICLE 10 – BUYER’S RIGHT OF CANCELLATION

The consumer has fourteen days to exercise his/her right of cancellation without having to give a reason or pay any penalties, other than return costs. This period begins on the day when the consumer or a third party other than the carrier and designated by the consumer physically takes possession of the order.

The consumer must inform LE TEXTILE INDEMAILLABLE of his/her decision to cancel the order before the expiry of this 14-day period, preferably by email to boutique@lingerielechat.com

To do so, he/she can use the Cancellation Form sent on request or simply send a clearly worded statement expressing his/her decision to cancel the order.

LE TEXTILE INDEMAILLABLE will acknowledge receipt of the cancellation by email as soon as possible.

 

To comply with the cancellation period, the buyer must notify the seller of the exercise of the right of cancellation before the expiry of the cancellation period

The burden of proof concerning the exercise of the right of cancellation falls on the consumer.

 

The consumer agrees to return the items within a maximum of fourteen days following notification of his/her decision to cancel the order. The items must be complete and in new condition: unworn and unwashed, with tags and in their original packaging. They must be returned in accordance with the terms and conditions stated in ARTICLE 11.

The buyer will bear the direct costs of returning the goods.

LE TEXTILE INDEMAILLABLE will issue a refund when the items concerned are recovered, or once the consumer has provided proof of dispatch of the goods (proof of deposit of the parcel with the Post Office) within a maximum of fourteen days from the date of whichever is earlier.

LE TEXTILE INDEMAILLABLE will refund all payments received, including delivery costs (except for additional costs incurred where the buyer chooses a delivery method other than the cheapest standard delivery method suggested on www.lingerielechat.com )

In case of the return of goods purchased as part of a promotion relating to the order amount, the amount of the reduction will be calculated in proportion to the price of each item kept.

Refunds are made by the same payment method as the one used by the consumer for the original transaction, unless the consumer expressly agrees to another payment method that does not entail any costs for him/her.

 

ARTICLE 11 - RETURN POLICY

The consumer has a period of thirty days from the date of delivery to return the items.

The receipt is the only acceptable proof of purchase for any return.

In case of non-compliance, exercise of the right of cancellation or under the aforementioned conditions, the buyer can return the products he/she has ordered.

All orders are delivered with instructions for returns, included in the package with the delivery note.

Here’s what you need to do:

FOR PACKAGES FROM FRANCE

- FREE RETURNS WITH COLISSIMO WITH A PREPAID LABEL (France only)
Send your request for a prepaid label by email to retour@lingerielechat.com order reference and date. You will then receive an email, within 48 working hours, with the COLISSIMO prepaid label to print, and instructions on how to use it. (Remember to check your junk mail) Package your items carefully and include the completed return slip or the one generated from your customer account.

Important: Remember to keep proof of postage of your package until your return is accepted. It will be required in the event of a dispute.

- RETURN AT YOUR EXPENSE
If you do not request a prepaid label, you will be responsible for the return costs. Shipping costs will not be refunded.

Here is the address to send your return package:
Lingerie Le Chat, Le Textile Indémaillable  -  3 rue de la caille  -  BP 119  -  71170 CHAUFFAILLES

FOR PACKAGES FROM A COUNTRY OTHER THAN FRANCE

- RETURN AT YOUR EXPENSE
Package your items carefully and include the completed return slip or the one generated from your customer account

Here is the address to send your return package:
Lingerie Le Chat, Le Textile Indémaillable  -  3 rue de la caille  -  BP 119  -  71170 CHAUFFAILLES  -  FRANCE

Please contact Customer Services by email (boutique@lingerielechat.com) or phone (03.85.26.49.80) for more information on the process.

Returns must be sent by a method that permits tracking.

Items returned must be complete and in new condition: unworn and unwashed, with tags and in their original packaging.

Items will be checked on receipt. If a product does not meet the aforementioned conditions, it will not be refunded or exchanged.

If the return is the result of an error on the part of LE TEXTILE DEMAILLABLE, shipping costs for returning the product will be borne entirely by LE TEXTILE DEMAILLABLE.

ARTICLE 12 - WARRANTY AND LIABILITY

The company LE TEXTILE DEMAILLABLE cannot be held liable for non-performance of the agreement as a result of a case of force majeure, an act of the consumer or an unforeseeable and unavoidable act of a third party to the agreement./p>

The company LE TEXTILE INDEMAILLABLE cannot be held liable for any indirect damage resulting from the purchase of products on the website www.lingerielechat.com.

 

ARTICLE 13 - PERSONAL DATA

The company AXOME, the host of the website, manages an electronic file that collects some personal data relating to buyers. Please note that some information is required in order to process your order. Failure to complete a mandatory field may affect the follow-up of your order. The personal information provided is recorded in an electronic file by LE TEXTILE INDEMAILLABLE.

We will only process or use your data to the extent necessary to contact you, process your requests, create and generate your user profile, create and generate your access to our online services or carry out statistical studies.

Your personal information is stored for a period that may not exceed 2 years, unless:

- You exercise your right to delete your data, under the conditions described above;

- A longer storage period is authorised or required by a legal or regulatory obligation.

 

ARTICLE 14 – RIGHT OF ACCESS AND CORRECTION

Pursuant to the amended ‘Data Protection’ Act of 6 January 1978 and European Regulation no. 2016/679/EU of 27 April 2016 (in force since 25 May 2018), you have the right of access, correction, portability and deletion of your data and the right of limitation of processing. You can also oppose, for legitimate reasons, the processing of your data.

Subject to production of a valid identity document, you can exercise your rights by contacting :

LE TEXTILE INDEMAILLABLE – BP 119 - 71170 Chauffailles- FRANCE

Or by email at the address: boutique@lingerielechat.com

 

 ARTICLE 15 – INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on the website are protected by copyright, trademark right, patent right or publicity rights, worldwide and for all media

They are the full and entire property of LE TEXTILE INDEMAILLABLE.

In this respect, and pursuant to the French Intellectual Property Code, only private and non-commercial use is permitted, subject to different or more restrictive provisions of the French Intellectual Property Code.

Any other use without the prior consent of LE TEXTILE INDEMAILLABLE constitutes infringement and is punishable under intellectual property law.

Any copying, in full or in part, of the online catalogue is strictly prohibited.

 

ARTICLE 16 – APPLICABLE LAW

Les présentes conditions générales de vente et la relation commerciale entre la société TEXTILE INDEMAILLABLE et l’acheteur sont régies par le droit français.

 These terms and conditions of sale and the business relationship between the company LE TEXTILE INDEMAILLABLE and the buyer are governed by French law.

 Any disputes relating to the business relationship between the company LE TEXTILE INDEMAILLABLE and the buyer are subject to the jurisdiction of the French courts. 

ARTICLE 17 - MEDIATION

Pursuant to the provisions of the French Commercial Code on the amicable settlement of disputes, the company LE TEXTILE INDEMAILLABLE is a member of the MEDICYS Ombudsman Service, whose contact details are as follows: 73 boulevard de Clichy, 75009 Paris, Tel.: +33 (0)1 49 70 15 93,  contact@medicys.fr 

Any consumer disputes that have been submitted in writing to Lingerie Le Chat but not successfully resolved can be referred to the Ombudsman Service.

 

ARTICLE 18 - CNIL DECLARATION

This website has been declared to the CNIL [French data protection supervisory authority] under number 1980160. The information collected on www.boutique.lingerielechat.com is only used within the legal framework provided for in France for the protection of privacy. The company LE TEXTILE INDEMAILLABLE is the recipient of the data. Pursuant to the amended ‘Data Protection’ Act of 6 January 1978, you have the right of access, correction and deletion of your data, which you can exercise by contacting boutique@lingerielechat.com


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