1 - Customeraccount

To create your account on our site, please go to the dedicated page and fill in the registration form. You will need to fill in your details (title, surname, first name, postal address, date of birth, telephone number and email address) and create your personal password. The e-mail address you provide will serve as your login.

It's very easy to change your password or billing information. Just click here or go to "My account" and enter your email address and password. Once logged in, you will be able to view and modify your personal information easily.

LINGERIE LE CHAT draws your attention to the fact that the identifier or customer number and password are confidential information for which the purchaser/Consumer is entirely responsible. In case of fraud or piracy, we invite you to change your password or to contact the customer service as soon as possible.

If you have forgotten your password, you can still access your account. Simply click on the "Forgot your password?" link and follow the instructions to reset your password and regain access to your account.

We invite you to use the contact form to explain the reason for this deletion in order to improve our service and customer satisfaction. We will proceed immediately to the deletion of your customer account.
LINGERIE LE CHAT may also delete an inactive customer account in accordance with Regulation (EU) 2016/679 of 27 April 2016 known as the "RGPD".

To receive the latest news and exclusive offers from our LINGERIE LE CHAT eshop, don't hesitate to subscribe to our newsletters. You can do so by simply entering your e-mail address in the "newsletter" section at the bottom of the home page.

If you no longer wish to receive our newsletter, simply click on the unsubscribe link at the top or bottom of the newsletters you receive. If you have any problems unsubscribing, please contact us by email by clicking here or by telephone on +33 (0) 3 85 26 49 80. Our teams are available to help you Monday to Thursday from 09:00 to 17:00 and Friday from 09:00 to 16:00.

The collection of your personal data (such as name and contact details) is most often based on your customer relationship or another relevant relationship with us. For example, we collect data when you carry out actions on our services, by registering as a user of our site, by using the services of LINGERIE LE CHAT or by providing us other information.
When you use the network and communication services of LINGERIE LE CHAT, for example by making a call or by creating your customer account or by sending an e-mail, the identification data are stored in our systems for the use of the services.
When you visit LINGERIE LE CHAT's websites or load pages, you leave us various types of anonymous browsing data, such as your IP address and your browsing history. The operation of the services is based on the use of cookies.
We may collect data based on your consent. We record customer service calls so that we can verify the actual discussion, if necessary.
We also collect data from potential customers when they take part in competitions, prize draws or customer events.

We will only submit your data to the extent permitted by applicable legislation and as indicated in the file description to the authorities and other telecommunications companies.

When we use subcontractors, we will sign a security agreement with them which also covers the use of your data. We are also responsible for such handling on your behalf.

Your data are transmitted to LINGERIE LE CHAT's partners who may process your data only on behalf of and according to LINGERIE LE CHAT's instructions.

As data controller, LINGERIE LE CHAT takes all useful and necessary precautions to preserve the security and confidentiality of your data.

Please note that the staff of LINGERIE LE CHAT and its subsidiaries and their subcontractors act under the obligation of secrecy when they treat data concerning you.

We maintain the confidentiality of your data and ensure that they are only used for predefined purposes.

Your data is processed for the purposes of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive service possible, and informing you about our services.

We also use your data for customer communications, such as sending information about our services and for direct marketing purposes.

We also use data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes.
We endeavour to ensure that customer data is up to date and correct.
We delete obsolete and unnecessary data after a period of [Specify period ]unless we are legally obliged to do so (mandatory retention period of 10 years for invoices).

We protect all data relating to you by means of task-based personal access rights and prevent third parties from accessing the data.

2 - Ordering

Placing an order on our eshop LINGERIE LE CHAT is quick and easy. Browse our online shop by browsing the different categories, either by type of item or by universe. Then add the products you wish to buy to your basket by clicking on "Add to basket". You can check the contents of your basket by clicking on it, then finalise your order by clicking on the "Checkout" button. We prepare your order within 48 working hours of receiving it, and then pass it on to our carrier for fast delivery, which varies between 2 and 5 days depending on the delivery method and the country chosen.

We dispatch all your orders within a maximum of 48 hours. However, if one of your items is on its way to our warehouses, this period may exceptionally be extended. If this is the case, our customer service department will contact you directly to inform you. You will also receive e-mails from us keeping you informed of the progress of the preparation and dispatch of your parcel.

A few minutes after your order has been confirmed, we will send you a confirmation e-mail. This message will contain a summary of your order as well as a link that will allow you to access your account and track the status of your order. Your order will go through several statuses: "Confirmed", "In preparation" and finally "Dispatched".

You can contact our customer service department by email by clicking here or by telephone on +33 (0) 3 85 26 49 80 (Monday to Thursday from 9am to 5pm and Friday from 9am to 4pm).

3 - Payment

We accept payment by credit card (Visa, MasterCard), Paypal, payment in 3 instalments free of charge or bank transfer.

Payments are fully secured by our partners Stripe, Alma, Paypal and Crédit Agricole.

To benefit from the payment in several instalments free of charge service, you must be an individual over 18 years of age, reside in mainland France, hold a valid debit bank card (Visa, Mastercard, Maestro, Visa Electron) and Alma has accepted your request for financing. E-cards and American Express are not accepted.

Alma is an independent payment company and LINGERIE LE CHAT cannot influence this eligibility.
If you have any questions about payment with Alma, please contact Alma customer service https://almapay.com/fr-FR/nous-contacter.

This payment solution is not available if the total amount of your order is less than €50 or more than €1,500.

Check that your delivery and billing address is in France. You must use a French bank card to pay.

- If we cancel your order: no charge will be made and Alma will cancel all future scheduled charges.

- If you choose to partially return your order: Alma will adjust all future direct debits and refund any outstanding balance.

- If you choose to return your order in full: Alma will adjust all future direct debits and refund the amount due.

Refunds, if any, will be made to the credit card used to place the order.

The adjustments made will be instantly visible in the Alma application and a confirmation email will be sent to you with the new schedule if necessary.

You can contact our customer service department by email by clicking here or by telephone on +33 (0) 3 85 26 49 80 (Monday to Thursday from 9am to 5pm and Friday from 9am to 4pm).

4 - Delivery

There are 3 delivery options: point relais with La Poste, home delivery without a signature (Colissimo) and DHL 24-hour express delivery.

The costs associated with each delivery method are calculated automatically when you place your order, and you can check the amount in your basket:

- Delivery to a La Poste relay point in France: €6.60 (free delivery for orders over €60)
- Standard delivery (Colissimo) France and Belgium: €6.60 (free delivery for orders over €60)
- DHL 24h express delivery, price depends on delivery country

Our average delivery time is 4 days. This time corresponds to the processing of your order in our warehouses (destocking, checking, preparation of the parcel, packaging, labelling, etc.) before it is given to the chosen carrier. During the festive season, it may exceptionally be extended to a maximum of 5 working days.

We currently deliver to mainland France, Corsica, etc ...

You can track the status of your order via your customer area. As soon as your parcel has been dispatched, a tracking link will be available in your space and you will receive a dispatch confirmation email containing this link.

First of all, check the status of your order on your tracking page accessible via your customer area.

Looking for your parcel? If your parcel is announced as delivered, please check your porch or letterbox to make sure the parcel is not there. Please also ask your neighbours if they have received it for you.

If your parcel cannot be found and no delivery notice has been left, please contact us by telephone on +33 (0) 3 85 26 49 80 (Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm) or by email at [email protected]

In this case, please contact us before returning the item so that we can inform you of the procedure to follow./p>

5 - Returns and refunds

Returns are free for orders over €80. To return your order by post, follow the steps below:

1. Log in to your customer area
As soon as your order has been delivered, you can access our returns portal via the "Colissimo returns" area in your customer area. You will be able to print your prepaid label.

2. Print and stick your label
Place the item you wish to return in the parcel (in its original packaging, in perfect condition, with its label and any accessories or gifts) and stick the prepaid label on your parcel.

3. Drop off your parcel at your nearest post office (La Poste).

The refund will appear in your bank or Paypal account used for the purchase within 10 days of receipt of your parcel. During holiday periods, the refund period may exceptionally be extended.

Every day since 1946, our LINGERIE LE CHAT teams have been working to create quality products that will last. If despite everything your article presents a defect, we invite you to contact our Customer Service at the email [email protected]. So that we can find the best solution, don't forget to attach a copy of the proof of purchase or your order number, photos and a brief description of the problem encountered. This will give us all the information we need to process your request as quickly as possible.


These emails can be found in your "junk" mail or "spam" folder in your email software, which are increasingly sensitive to protecting the privacy of their users by identifying emails that are not part of your contacts, for example. We advise you to authorise the lingerielechat.com domain in your anti-spam tool and/or your email software.

If your payment does not go through, check that your card numbers or expiry date are not incorrect. Check with your bank that they are not blocking the payment. For security reasons, Customer Service does not have access to your bank details, but will be happy to help you.

The LINGERIE LE CHAT eshop is available with Microsoft Internet Explorer 8 or higher and all versions of Edge, Mozilla Firefox , Google Chrome, Safari and Opera.

7 - Informations & services

If you're not sure what size to order, you can consult our size guide below.

You can contact our customer service department by email by clicking here or by telephone on +33 (0) 3 85 26 49 80 (Monday to Thursday from 9am to 5pm and Friday from 9am to 4pm).