On the Le Chat home page, click on “Login” in the top right-hand corner of the screen. Then select "No account? Create one", and fill in the form with your details to finalize the creation of your account.
On the lingerielechat.com home page, click on “Login” in the top right-hand corner of the screen, then on "Forgot your password?".Enter the e-mail address you used to create your account. You will receive a temporary link to reset your password.
If you have any problems logging on, please contact us directly by e-mail at [email protected]Our team will be delighted to help you.
It is not possible to merge several Le Chat accounts into one. Each account is associated with a separate e-mail address. We recommend that you always use the same e-mail address in order to accumulate your loyalty points in a single account.
If your e-mail address has changed, please contact our Customer Service department directly at [email protected]Indicate your new e-mail address, as well as your first and last name, and we will update your account.
We attach great importance to protecting your personal data and respecting your privacy. All your data is considered confidential, and we take strict measures to protect it. We use advanced encryption technologies and regularly update our security protocols to guarantee confidentiality and integrity. In addition, your information is accessible only to authorized staff and is never shared with third parties, unless required by law. We are committed to handling your data with the utmost care, in compliance with current regulations, such as the General Data Protection Regulation (GDPR).For more information, you can consult our privacy policy.
You need to log in to your customer account or choose to place an order in guest mode.Then select the desired item(s) and add them to your shopping cart.Click on “Checkout” in your shopping cart and follow the steps: personal information, addresses, delivery method and payment.Once you've placed your order, you'll receive a confirmation e-mail.If your basket is still available, your order has not been confirmed.
We recommend that you log out of your customer account and then log back in.You can also empty your cache and delete your browsing history.Once you've completed these steps, adding the item to the shopping cart should work.If the problem persists, please contact us by e-mail at [email protected]
To retrieve your invoice, go to “Login” in the top right-hand corner of the screen. Click on “Order history and details”, then on “PDF” to download the invoice corresponding to your order.
To view your Le Chat orders, go to “Login” in the top right-hand corner of the screen.Then click on “Order history and details”: a list of your orders will appear.
Your order will be prepared within 1 to 3 days of validation.Please note: during sales periods or promotional events, the influx of orders is greater, so preparation time may be slightly longer.
If, after validation of your order, you notice an anomaly, please contact our customer service department immediately by e-mail at [email protected]Our team will do everything necessary to find a solution for you.
You can find your order number on the delivery note you receive.This number can be found on the left-hand side of the delivery note, on the “Your ref” line, and is made up of 5 digits.Example: 54225.
All items in stock are available on our website.If your size is out of stock, you can click on “Receive an alert” on the relevant product page to be notified when it is back in stock.
We offer 5 payment methods for your orders:- Payment by credit card (Visa, Mastercard)- Payment via a PayPal account - Payment via American Express- Payment by bank transfer- Payment in 3 or 4 instalments free of charge via Scalapay (depending on the amount of your order)
- Payment by bank transfer: your order will remain on hold until payment has been received by our accounting department. Once the transfer has been received, your order will be dispatched.- Payment refused: we recommend that you contact your bank directly to find out why.
You can track the progress of your parcel by visiting the following link: https://tracking.eu-central-1-0.sendcloud.sc/
With DPD PREDICT delivery, your parcel is hand-delivered against signature.If this is not possible, the delivery person may hand it over to a neighbor, janitor or concierge. We therefore advise you to check with your friends and family.If, despite your best efforts, you are unable to locate your parcel, please contact us by e-mail at [email protected].
Lors de votre commande, vous pouvez choisir parmi plusieurs modes de livraison :• DPD PREDICT : livraison à domicile contre signature (48h après expédition)• DPD RELAIS : livraison en point relais choisi lors de l’achat (48h après expédition)• DHL : livraison à domicile (24h à 48h après expédition)
When you place your order, you can specify a delivery address different from the billing address.
Free delivery for orders over €100 in France and Belgium.
Conditions for free returns - Metropolitan France & Belgium: Returns are free for all orders over €100 incl. VAT.- For orders below this amount, a fee of €7 incl. VAT is charged for Cotton and Velvet status. You can find your status in your customer account, under the “Loyalty” tab.
Terms and conditions- Returns must be made within 14 days of receipt of your order.- Items must be returned in new, unworn and unwashed condition, with their original packaging and labels intact.- Please enclose a copy of your invoice or delivery note.
Address for international returns (outside France & Belgium)Returns outside France and Belgium are the responsibility of the customer. Send your package to the following address:📍 Lingerie Le ChatLe Textile Indémaillable3 rue de la Caille - BP 11971170 CHAUFFAILLES - FRANCE
🔹 Important : Use a shipping service with tracking to guarantee proper receipt of your package.
Special cases fully coveredIf the return is due to an error on our part, the return costs are fully covered.
Reminder of exclusions
A return may be refused if:❌ The product is used, dirty, damaged or without a label.❌ Products sold as a set are not separable: the entire set must be returned for an exchange or refund.📢 Please note: A credit note is created in the event of an exchange or refund. It is not a voucher to be used on another order.
To make a return, follow these steps:- Go to our dedicated page, accessible at the bottom of the site under “Do a return”, or click directly on this link: https://lingerie-le-chat.shipping-portal.com/rp/🔗 - Fill in your zip code and your order number (“Votre ref” indicated on the delivery note - 5-digit number starting with 5) or your tracking number.- Follow the on-screen instructions to generate your return label.
📦 Please note:- Your return package must be dispatched within 14 days of receipt of your order.- Items must be new, unworn, unwashed, with original packaging (if applicable) and tags intact.
⚠ Problem generating the label?Reasons may be:🔹 A failure to meet the 14-day deadline after receipt of the order.🔹 A technical problem → Contact our Customer Service by e-mail at [email protected]
📌 If the item received has a defect, contact our Customer Service Department immediately by e-mail at [email protected]
📸 Photos may be requested before the item is returned.
Exchange is only possible on the size or color of the product while stocks last. Exchange is only possible for another size or color of the same product, subject to availability. It is not possible to exchange an item for a different model. In this case, you may return the item for a refund and place a new order.
- If you request an exchange, you keep your loyalty benefit.- If you request a refund, the discount voucher used will be deducted in proportion to the number of items returned. Please note: You will lose your discount and your points will not be credited back to your loyalty account.
Refund times- Refunds are made after receipt and verification of the returned item. This period will not exceed 15 days from receipt of the return.
Exceptions- Items returned non-conforming or damaged will not be refunded or exchanged.- The gift-wrapping option is non-refundable.
If an item is missing from your parcel, this means that it is no longer available in stock.🛑 During the preparation of your order, you received an e-mail informing you of the unavailability of the item.💰 A refund is then made directly to the means of payment used at the time of purchase. If this is not the case, you can contact us directly by e-mail at [email protected]
If your refund has not yet been processed, this means that we are waiting to receive and verify your return. Once this step has been completed, the refund will be processed.The usual delay is 2 to 3 working days, but this may vary depending on your bank's processing times.🔹 Please note: If you paid for your purchase with a deferred debit card, the refund will not appear on your account until the end of the month.
You can find out all about our Le Chat Loyalty Program on the dedicated page: https://www.lingerielechat.com/fr/module/splio/loyalty
⚠ Please note:- Vouchers generated with the loyalty program are only valid for one month after activation.- These vouchers cannot be combined with other promotions.
Go to the page dedicated to our Le Chat Loyalty Program: https://www.lingerielechat.com/fr/module/splio/loyaltyOnce on this page, you can see at the top of the screen the number of loyalty points available.These points can be exchanged for discount vouchers.
Go to your Le Chat Loyalty Program page: https://www.lingerielechat.com/fr/module/splio/loyalty🔹 Steps to follow:1️- Scroll down to the “Spend your reward points” section.2️- Redeem your points for a discount voucher.3️- Copy the generated promo code and paste it into your cart at the “Do you have a promo code?” step.
Have you received a promotional code by e-mail or via the loyalty program?To use it :-Add your items to your basket.-At checkout, paste your code in the “Do you have a promo code?” box.Tip: Make sure your code is still valid and not expired before finalizing your order.
You have two options:1️-From an e-mail received: Click on the “unsubscribe here” link at the bottom of one of these e-mails.2️-From e-mail: Send your request to [email protected]
You can consult our General Terms and Conditions of Sale directly on the following page: https://www.lingerielechat.com/en/content/3-terms-and-conditions-of-use
Our teams are at your disposal:- By telephone: +33 (0)3.85.26.49.80 (cost of a local call in mainland France). You can contact customer service from 8:30 a.m. to 5:00 p.m. Monday to Thursday and from 8:30 a.m. to 4:00 p.m. on Friday.- By e-mail to [email protected]